Product Exchange and Return Policy for E-commerce The Product Exchange and Return Policy below is an integral part of the Terms and Conditions of Use.
This website is owned, maintained, and operated by CNPJ/MF under the number CNPJ: 10.226.350/0001-24
In case the User needs any information, clarification or assistance regarding this Policy of Product Exchange and Return, we provide CALM to receive all communications that the User want to do. CALM operates through the communication channels listed below: By e-mail we, at e-mail [email protected] always accompanied by consumer contact information, so that we can finish the service. In all cases, the User will receive, through the same communication channel, an immediate confirmation of receipt of your demand, which will be dealt with and answered within a maximum of 5 (five days. In addition, we provide a FAQ section on this Site (Frequently Asked Questions), as well as its other policies: Product Delivery Policy, Payment Policy, Security and Privacy and, finally, the Terms and Conditions of Use of this Site. All these documents can be consulted online or downloaded by Users in PDF format for offline consultation and file.
In compliance with consumer protection and defense legislation, we provide 2 (two) types of exchange or return of products: (i) for consumer regret; and (ii) product defect (addiction).
4. Return by Customer repentance (within the legal deadline)
If you regret a purchase made on the Site, the Customer can inform us through the service (email) and request the return of the product and the cancellation of the purchase. The Customer will have 7 (seven) consecutive days, counted from the date of receipt of the Product, to inform its regret. If this period ends on a Saturday, Sunday or a public holiday, the Customer may exercise its right of withdrawal until the first subsequent business day. The exercise of the right of repentance will be processed as follows: 4.1. Contact with customer service. To exercise his legal right of repentance, the Client must contact the email [email protected] Inform in this contact the invoice number and the full name of the Product, besides confirming your personal data. 4.2. Product shipping / return. The Customer will have two options for returning the product: (a) by sending it to us by post. In this case, you only need to ask the SAC for a post code and communicate it to the Post Office at the time of sending. Exceptionally, we may, at our sole discretion, withdraw the Product at a location indicated by the Customer, by prior appointment. 4.3. Product conditions. Upon receiving the Product, we will verify that it is in proper condition, that is, if: (i) it is in its original packaging, with all manuals, warranty certificates, parts and accessories; and (ii) there is no evidence of testing, proof or use. 4.4. Negative of regret. If the Product is not in proper condition as described above, we will notify the Customer to inform them that the right to repent cannot be exercised, and the Customer must withdraw the Product in question or bear the freight costs for new delivery of the Product. 4.5. Return of amounts paid. If the Product is in proper condition, we will notify the Customer that it has accepted the returned Product and will provide a full refund of the amounts paid by the Customer for the purchase of the Product, including the price and shipping costs. If the repentance occurs in relation to only one of the items purchased or some Products included in an order, the return of freight costs will be proportional. The return of payments made by credit card will be made through a reversal of the launch, to be requested by us to the administrator of the card used within a maximum of 72 (seventy-two) hours after the acceptance and validation of the conditions of the returned product. . The term of effecting the chargeback is the sole responsibility of the card administrator and will be carried out in accordance with the rules and conditions of that company.
5. Return or exchange for defect in the product (within seven days)
If the Product purchased on the Site shows any defect or damage, the Customer may request its return or exchange through the Customer Service. The Customer will have 7 (seven) consecutive days, counted from the date of receipt of the product, to inform the existence of the defect and request the exchange or return. If this term ends on a Saturday, Sunday or a public holiday, the Customer may report the existence of the defect until the first subsequent business day. The analysis of the exchange or return request will be processed as follows: 5.1. Contact SAC in order to inform the existence of the defect. It is important that the Customer informs in this contact the invoice number, the full name of the Product and the defect presented, in addition to confirming his personal data. 5.2. Product shipping / return. The Customer will have the following option to return the product: by sending it to us by post. In this case, you only need to ask the SAC for a post code and communicate it to the Post Office at the time of sending. Exceptionally, we may, at our sole discretion, withdraw the Product at a location indicated by the Customer, by prior appointment. 5.3. Product conditions. Upon receiving the Product, we will check its conditions, as follows: (i) the product must be in its original packaging, with all manuals, warranty certificates, parts and accessories; (ii) the defect presented must correspond to the description made by the Customer; and (iii) the product must not show signs of misuse by the Customer. 5.4. Negative exchange or return. If the Product does not fulfill the conditions for exchange or return, we will notify the Consumer to withdraw the Product in question or to bear the freight costs for new delivery of the Product. 5.5. Acceptance of exchange or return. If the Product is in suitable condition, we will notify the Customer of the acceptance and validation of the conditions of the returned product and will allow the Customer to choose (i) to send an identical product, of the same brand, line, model and version, without any additional cost.
6. Return or Exchange for defective product (after more than seven days)
After a period of 7 (seven) days for the return or exchange of a defective product directly by us, the Customer must use the warranty provided by the manufacturer, under the terms of the warranty certificate accompanying the Product and supported by the original invoice.
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